An Overview of Internet Community Fundamentals and Operations Management

5/25/99


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Table of Contents

An Overview of Internet Community Fundamentals and Operations Management

Capitalizing on “Community”

The Online Service Equation

Operational Highlights

Community Applications

Agenda

What Is Community?

Organizational Goals

Defining Your Membership

Online Presence

Creating Presence

Member Involvement

Figallo’s Community Profiles

Interactivity

Focus

Cohesion

Management Roles

Management Relationships

Executive Producer

Executive Producer

Community Manager

Community Manager

Online Staff Roles

Online Staff Skills/Qualifications

Online Staff - Special Skills

Recruiting Online Staff

Training Online Staff

Managing Online Staff

Question:

Answer:

Trust is Central

Violating Trust

Generating Trust

Keys to Successful Communities

Where is Your Community Going?

Where is Your Content Going?

What are Your Goals for ...

Wrap Up

Community Management

Author: Tony Christopher

Email: ajc@digiplaces.com

Home Page: http://www.digiplaces.com

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